• AXP Help Centre

    Welcome to our Help Centre - your go-to place for quick answers and step-by-step support to help you get the most out of our products and services.

    Need more assistance? Our technical support team is here to help. You can reach us via live email, or phone for personalized support. We’re committed to providing fast, reliable solutions so you can get back to what matters most.

  • AXP Support Guide

    The AXP Help Center will support you as you learn about and use AXP Portals.

    1. Go to AXP Membershippage

    2. Send AXP Membership Request

    3. Receive Membership Approval email with Member GOTO Code

    4. Pay Membership Annual Fees

      • Go to AXP Member Registration page

      • Pay Click on 'Join Now'

      • Screen will be popped up - 'Join AXP House'

      • Enter the required information

      • Click on 'Create account'

      • Screen will be popped up - 'Payment'

      • Enter your details, GOTO Code xxxxxx, Payment/CC, and Discount code, if any

      • Click on 'Purchase' to see the confirmation message

      • Confirmation' screen will be popped up

      • Click 'View Member Area' to access 'AXP Dashboard'

    Note: AXP Dashboard can also be accessed via Home page by clicking on 'Logon/Account'

    1. Go to AXP Lounge Experience page

    2. Send AXP Event Reservation Request Form

    3. Receive Event Reservation email with Host GOTO Code

    4. Sign Event Terms of Service

    5. Pay Event Hosting Fees

    • Go to AXP BYOE Event Booking

    • Select 'Hosting Type' = Member

    • Select 'Add-On' if required

    • Click on 'Add to cart'

    • Enter Host GOTO Code 'xxxxxx'

    • Click on 'Check out'

    • Enter Payment Details (Name, CC etc.),

    • Click on 'Pay Now' or 'Complete Order' to complete the event booking process

    Note: You will receive a separate email confirming your booking request.

    1. Go to AXP Lounge Experience page

    2. Send AXP Event Reservation Request Form

    3. Receive Event Reservation email with Host GOTO Code

    4. Sign Event Terms of Service

    5. Pay Event Hosting Fees

    • Go to AXP BYOE Event Booking

    • Select 'Hosting Type' = Member

    • Select 'Add-On' if required

    • Click on 'Add to cart'

    • Enter Host GOTO Code 'xxxxxx'

    • Enter Discount Code 'xxxxxx' (Same as GOTO Code)

    • Click on 'Apply' to get the applicable Discount

    • Click on 'Check out'

    • Enter Payment Details (Name, CC etc.),

    • Click on 'Pay Now' or 'Complete Order' to complete the event booking process

    Note: You will receive a separate email confirming your booking request.

    1. Go to AXP Dashborad

    2. Click on AXP Solo Reservation Tile

    3. Select quantity as required

    4. Select an additional hour, if required

    5. Select/Continue Meetup Date/Time

    6. Enter your Name/Phone/Email

    7. Enter all guest emails for booking notification (optional)

    8. Read and confirm XP Terms of Service

    9. Provide other details (Membership Number etc.)

    10. Click on 'Pay Now’

    11. Enter Credit Card Number, Expiry Date, CVC & Postal Code

    12. Click on ‘Pay & Confirm’

    13. Reservation Confirmation screen will be popped up

    14. Check your inbox for Reservation email/receipt

  • 1. Download the mobile app (Apple store or Google play store)

    2. App will be automatically open to the registration page if not then open the app and click on 'Add Manually'

    3. Copy & paste the registration code into the registration box

    4. Click on 'Add mobile-pass' to complete your mobile registration process

    Note - You'll need to come in-person to activate your AXP e-PASS.

    6. Go to AXP Dashboard and reserve your spot at AXP Lounge (Use One-Time AXP Code to make your first reservation)

    7. Come to AXP House so AXP e-PASS can be activated

  • For any inquiries or support related to the AXP Portal, please reach out to Team AXP.